Frequently Asked Questions

Prices vary depending on the location and experience you select. You can view pricing on our booking calendar.

All bookings are done via our online booking system.

Use our contact form, select the location of your booking, choose "Cancellation" as your purpose, and specify the date and time of booking in the message field, and we will take care of it for you.

If you paid a deposit it is fully refundable or transferable to another time slot if you notify us 24 hours in advance of your booking. For corporate or large group bookings we require 7 days notice in advance of your booking to process a full refund.

A modern twist on classic darts with auto-scoring and immersive games. Suitable for all skill levels, play either traditional or social darts using our innovative technology that counts for you. This is not an escape room.

Yes, all of our rooms are available in French. When booking the room online, select French as your language.

We understand that there are varying levels of familiarity with escape rooms and want to tailor each persons experience to that familiarity. Our difficult rooms have more/harder puzzles added to the room, however the theme, story, and overall experience remain the same. We would suggest booking the difficult level if you are looking for more of a challenge!

The Diefenbunker - These rooms are designed for up to 12 players but can accommodate up to 15 if need be.
Hintonburg - Hooked and Wonderland can each accommodate up to 5 players, The Recruit and The Final Viewing were designed for up to 6 players but can accommodate up to 7 if need be.
Elgin - These rooms were all designed for up to 6 players but some can accommodate up to 7 players if needed.
Please use our contact form for any special requests.

While our spaces are not considered wheelchair accessible due to stairs required to enter, the interior of our spaces and all escape rooms can provide accommodations to those using mobility-assistant devices. Our team is happy to work within your needs, so please connect with us to assess your specific situation. Please see our Accessibility Policy here.

Book the new time and cancel your original booking using our contact form. Don't forget to specify the date and time of your original booking.

Things are always changing at the Manor. New time slots, cancellations, increased hours etc. Sign-up to our VIP club on our website to get advance notice of new openings, and keep an eye on the booking page, you never know what might pop up.

We have new stuff going on all the time at the Manor, we also change up our rooms with new themes and clues every 9-12 months. Stay tuned; we’ll have some new adventures for you soon!

Escape Manor is intended for all ages (although some of our rooms are creepy and not suitable for young kids). Flight 69 is a Rated R escape room and is strictly for ages 19+. Please note that we are a licensed establishment. We ask that all groups aged 15 years old and younger to have written parental permission before joining us. The presence of a parent may be requested.

They certainly are. As the Diefenbunker is a museum experiences, we ask that for every 4 kids aged 15yrs and younger that there is one adult present. If the adult is in a supervisory capacity only, they do not need to pay admission. If it is a family event or the adult is indeed participating in the game, then the adult shall also pay admission.

Please fill out our groups form for groups larger than 12 people. We will work with you to find space that suits your needs.

Absolutely! You can purchase gift cards online by visiting our gift cards page and can also be purchased in person.

Gift cards can be used when booking online and can also be used in person.

We accept debit or credit (no cash at this time). The Diefenbunker only accepts credit. There are many banks within a few blocks of our Downtown and Hintonburg locations.

Yes! We have a full kitchen and bar at our Elgin location. Click here to view our menu - we have options for everyone. We also offer light snacks (chips, chocolate bars), non-alcoholic beverages, beer/wine and select spirits at our Hintonburg location.

Please contact us online, and we will get back to you within 24 hours, Monday to Friday.

Alternatively, we can also be reached by phone:
For Downtown, Hintonburg, ByWard Market and Diefenbunker, contact us at 613-695-1655.

We do our best to answer your calls, but if we miss you please leave a voicemail and we will get back to you within 24 hours.