Frequently Asked Questions

What is Escape Manor?

Escape Manor is an interactive and immersive entertainment facility that puts the wits of you and your crew to the test! Use logic and teamwork to find clues, crack codes, and solve puzzles before time runs out!

Different rooms. Different Themes. Lots of fun! Will YOU Escape?

FAQS: Escape Rooms

The cost for Escape the Cornwall Jail is $24+tax per person. The cost of our Ottawa rooms ranges from $23+tax per person to $32+tax per person depending on the experience.
All bookings are done via our online booking system.
You MUST arrive 15 minutes before your scheduled start time to check-in, sign the waiver, and go through the rules. The experience begins EXACTLY at the scheduled start time, whether you are there or not, so please arrive early to enjoy the entire experience.
Use our contact form, choose "Cancellation" as your purpose, and specify the date and time of booking in the message field, and we will take care of it for you.

If you paid a deposit it is fully refundable or transferable to another time slot if you notify us 48 hours in advance of your booking. For corporate or large group bookings we require 7 days notice in advance of your booking to process a full refund.
The Cornwall Jail puzzles are available in French, however our live actors are not bilingual.
The Cornwall Jail can be booked for up to 10 people. If you would like to book in a larger group please email us at cornwall@escapemanor.com.
Unfortunately, due to the unique layout of the prison, the experience is not wheelchair accessible.
Book the new time and cancel your original booking using our contact form. Don't forget to specify the date and time of your original booking.
Things are always changing at the Manor. New time slots, cancellations, increased hours etc. Sign-up to our VIP club on our website to get advance notice of new openings, and keep an eye on the booking page, you never know what might pop up.

Or check-out our Ottawa locations for an awesome escape experience.
We have new stuff going on all the time at the Manor, we also change up our rooms with new themes and clues every 9-12 months. Stay tuned; we’ll have some new adventures for you soon!
Escape Manor is intended for all ages (although some of our rooms are creepy and not suitable for young kids). We ask that all participants aged 16 years old and younger must have written parental permission before joining us.
Yes. Making new friends is always fun. Each room holds up to 10 people, therefore if you have a group of 5 people, it is possible that 5 more may book in with you. If you book 10 people to reserve the space, and then only show up with 5 people, you will be charged for the extra 5 spaces unless 48 hour advance notice is given on the cancellations.
If you are less than 9 people there is a minimum $192+tax room charge if you want to guarantee a private room.
Please fill out our groups form for groups larger than 12 people. We will work with you to find space that suits your needs.
Absolutely. Gift certificates can be purchased in two ways:
  1. We've partnered with TheGiftCardCafe, and you can now purchase gift cards online here.
  2. On location. Visit us and we will take care of this with you.
We accept cash or credit (no debit at this time). There are many banks within a few blocks.
Please contact us online, and we will get back to you within 24 hours, Monday to Friday.

Alternatively we can also be reached by phone at 306-559-7011.
We do our best to answer your calls, but if we miss you please leave a voicemail and we will get back to you within 24 hours.