Use our contact form, choose "Cancellation" as your purpose, and specify the date and time of booking in the message field, and we will take care of it for you.
If you paid a deposit it is fully refundable or transferable to another time slot if you notify us 48 hours in advance of your booking. For corporate or large group bookings we require 7 days notice in advance of your booking to process a full refund.
The Escape Manor Brisbane venue is on the fourth floor at 51 Edward Street and wheelchair access is provided through a modern lift with no stairs and disabled toilet facilities.
All public access doors, including those into the escape rooms, have a minimum width of 880mm. This means we can welcome people in wheelchairs to actively participate in escapes in both of our current rooms. However, due to the nature of the activities, there are some elements of the escape that would require assistance for people in wheelchairs and there is one smaller section of the Asylum that cannot be accessed in a wheelchair.
Due to the size of the rooms we would recommend only one person in a wheelchair at a time, and certainly no more than two.
Please don’t hesitate to ask if you require further details.
Things are always changing at the Manor. New time slots, cancellations, increased hours etc. Sign-up to our VIP club on our website to get advance notice of new openings, and keep an eye on the booking page, you never know what might pop up.
Escape Manor is intended for all ages (although some of our rooms are creepy and not suitable for young kids). We are a licensed establishment so in peak periods (evenings and weekends) there tends to be a lot of adults enjoying a beverage before their experience. As such, we ask that all groups aged 16 years old and younger to have written parental permission before joining us. Please don’t hesitate to reach out with any questions.
Yes. Making new friends is always fun. Each room holds up to 6 people, therefore if you have a group of 4 people, it is possible that 2 more may book in with you. If you book 6 people to reserve the space, and then only show up with 4 people, you will be charged for the extra 2 spaces unless 24 hour advance notice is given on the cancellations.