Frequently Asked Questions

  • What is Escape Manor?

    In a nutshell, we are locking you and your friends or colleagues up in a themed room with only 45 minutes to escape! You have to search the room you are locked in, find clues, solve puzzles, and ultimately find the key to get out before the clock hits zero.

    Different rooms. Different Themes. Lots of fun! Will YOU Escape?

  • The cost is $33 (tax included) per person.
  • All bookings are done via our online booking system.
  • Use our contact form, choose "Cancellation" as your purpose, and specify the date and time of booking in the message field, and we will take care of it for you.

    If you paid a deposit it is fully refundable or transferable to another time slot if you notify us 48 hours in advance of your booking. For corporate or large group bookings we require 7 days notice in advance of your booking to process a full refund.
  • Each room is designed for up to 6 people with a 7th person by request.
    Please contact us to make the request.
  • The Escape Manor Brisbane venue is on the fourth floor at 51 Edward Street and wheelchair access is provided through a modern lift with no stairs and disabled toilet facilities.

    All public access doors, including those into the escape rooms, have a minimum width of 880mm. This means we can welcome people in wheelchairs to actively participate in escapes in both of our current rooms. However, due to the nature of the activities, there are some elements of the escape that would require assistance for people in wheelchairs and there is one smaller section of the Asylum that cannot be accessed in a wheelchair.

    Due to the size of the rooms we would recommend only one person in a wheelchair at a time, and certainly no more than two. Please don’t hesitate to ask if you require further details.

  • Book the new time and cancel your original booking using our contact form. Don't forget to specify the date and time of your original booking.
  • Things are always changing at the Manor. New time slots, cancellations, increased hours etc. Sign-up to our VIP club on our website to get advance notice of new openings, and keep an eye on the booking page, you never know what might pop up.
  • We have new stuff going on all the time at the Manor, we also change up our rooms with new themes and clues every 9-12 months. Stay tuned; we’ll have some new adventures for you soon!
  • Escape Manor is intended for all ages (although some of our rooms are creepy and not suitable for young kids). We will soon be a licensed establishment so in peak periods (evenings and weekends) there tends to be a lot of adults enjoying a beverage before their experience. As such, we ask that all groups aged 16 years old and younger to have written parental permission before joining us. Please don’t hesitate to reach out with any questions.
  • We are happy to accommodate special food requests for parties or private bookings. Contact us at mastermind@escapemanor.com to make your request or get more information. Otherwise we ask that no food items are brought on premise.
  • Yes. Making new friends is always fun. Each room holds up to 6 people, therefore if you have a group of 4 people, it is possible that 2 more may book in with you. If you book 6 people to reserve the space, and then only show up with 4 people, you will be charged for the extra 2 spaces unless 24 hour advance notice is given on the cancellations.
  • If you are less than 5 people there is a minimum $165 room charge if you want to guarantee a private room.
  • Please fill out our groups form for groups larger than 12 people. We will work with you to find space that suits your needs.
  • Absolutely. Gift certificates can be purchased in two ways:
    1. We've partnered with TheGiftCardCafe, and you can now purchase gift cards online here.
    2. On location. Visit us and we will take care of this with you.
  • We accept cash or credit (no debit at this time). There are many banks within a few blocks.
  • We currently offer light snacks (chips, chocolate bars), non-alcoholic beverages, and we will soon offer beer, wine, and select spirits. Stay tuned!
  • Please contact us, and we will get back to you within 24 hours, Monday to Friday.