Frequently Asked Questions

What is Escape Manor?

Escape Manor is an interactive and immersive entertainment facility that puts the wits of you and your crew to the test! Use logic and teamwork to find clues, crack codes, and solve puzzles before time runs out!

Different rooms. Different Themes. Lots of fun! Will YOU Escape?

FAQS: Escape Rooms

Absolutely. Gift certificates can be purchased in two ways:
  1. We've partnered with TheGiftCardCafe, and you can now purchase gift certificates online here.
  2. On location. Visit us and we will take care of this with you.
To use a gift certificate, complete your booking online and present your gift certificate on site. If the experience you are booking requires an online deposit, the deposit will be refunded on site, based on the balance of your gift certificate.
The cost is $35 (tax included) per person.
All bookings are done via our online booking system.
Use our contact form, choose "Cancellation" as your purpose, and specify the date and time of booking in the message field, and we will take care of it for you.

If you paid a deposit it is fully refundable or transferable to another time slot if you notify us 48 hours in advance of your booking. For corporate or large group bookings we require 7 days notice in advance of your booking to process a full refund.
Each room is designed for 2 to 6 guests with a 7th guest by request.
Please contact us to make the request.
You need to allow an hour for your escape room experience, This includes the check in, instructions, a back story to set the scene, 45 minutes attempting your escape and time for congratulations, back slapping, tall tales and photos.
Please contact us to make the request.
The Escape Manor Brisbane venue is on the fourth floor at 51 Edward Street and wheelchair access is provided through a modern lift with no stairs and disabled toilet facilities.

All public access doors, including those into the escape rooms, have a minimum width of 880mm. This means we can welcome guests in wheelchairs to actively participate in escapes in all of our current rooms. However, due to the nature of the activities, there are some elements of the escape that would require assistance for guests in wheelchairs and there is one smaller section of the Asylum that cannot be accessed in a wheelchair.

Due to the size of the rooms we would recommend only one person in a wheelchair at a time, and certainly no more than two. Please don’t hesitate to ask if you require further details.
Book the new time and cancel your original booking using our contact form. Don't forget to specify the date and time of your original booking.
Things are always changing at the Manor. New time slots, cancellations, increased hours etc. Sign-up to our VIP club on our website to get advance notice of new openings, and keep an eye on the booking page, you never know what might pop up.
We have new stuff going on all the time at the Manor, with new rooms planned for early next year. We also plan to periodically change up our rooms with new themes and clues. Stay tuned; we’ll have some new adventures for you soon!
Escape Manor is intended for all ages (although some of our rooms are creepy and not suitable for young kids). Please note that we are a licensed establishment. We ask that all groups aged 16 years old and younger to have written parental permission before joining us.
Yes. Making new friends is always fun. Each room holds up to 6 people, therefore if you have a group of 4 people, it is possible that 2 more may book in with you. If you book 5 people to reserve the space, and then only show up with fewer people, you may be charged for the extra spaces unless 24 hour advance notice is given on the cancellations.
If you want to guarantee a private room there is a minimum room charge of 5 guests. When booking online, simply book for 5 guests to make the room private.
Escape Manor can accommodate up to 24 guest in an hour. Please fill out our groups form for groups larger than 12 people. We will work with you to find space that suits your needs.
We accept cash or credit/debit card via swipe and signature. At this time, no EFTPOS or tap and go. There are several ATMs nearby.
We offer snacks (chips, chocolate bars), water and soft drinks, and yes… we serve selected beer, wine, and mixed spirits. Enjoy a drink before or after your great escape!
Please contact us online, and we will get back to you within 24 hours, Monday to Friday. Alternatively we can also be reached by phone at +61 7 3148 5683.
We do our best to answer your calls, but if we miss you please leave a voicemail and we will get back to you within 24 hours.