Frequently Asked Questions

Please note that we are following Public Health guidelines and at this time masks are optional for our guests in all of our locations. For the time being, our staff will continue to wear masks.

Prices vary depending on the location and experience you select. You can view pricing on our booking calendar.

All bookings are done via our online booking system.

Use our contact form, select the location of your booking, choose "Cancellation" as your purpose, and specify the date and time of booking in the message field, and we will take care of it for you.

If you paid a deposit it is fully refundable or transferable to another time slot if you notify us 24 hours in advance of your booking. For corporate or large group bookings we require 7 days notice in advance of your booking to process a full refund.

Yes, all of our rooms are available in French. When booking the room online, select French as your language.

Each room is designed for 6 people with the exception of Beau's Brewery (4 people) and The Diefenbunker (12 people).
Please contact us with special requests.

Our 201 Queen Street, ByWard Market and Diefenbunker location, although not officially accessible, can be accessed by wheelchair.
Accessibility details:

Elevator
Door width: 30 inches
Inside Depth: 37 inches
Inside Width: 56 inches

Escape Room Entrances
Door Width: All rooms have entryways with 35 inches of space.

Escape Rooms
Cabin 13, Darkness and Asylum have areas that are not accessible by wheelchair.

Bathrooms
Bathrooms do not have safety bars.

Our Hintonburg location is not accessible (long set of stairs to enter).

Book the new time and cancel your original booking using our contact form. Don't forget to specify the date and time of your original booking.

Things are always changing at the Manor. New time slots, cancellations, increased hours etc. Sign-up to our VIP club on our website to get advance notice of new openings, and keep an eye on the booking page, you never know what might pop up.

We have new stuff going on all the time at the Manor, we also change up our rooms with new themes and clues every 9-12 months. Stay tuned; we’ll have some new adventures for you soon!

Escape Manor is intended for all ages (although some of our rooms are creepy and not suitable for young kids). Please note that we are a licensed establishment. We ask that all groups aged 15 years old and younger to have written parental permission before joining us. The presence of a parent may be requested.

They certainly are. As the Diefenbunker is a museum experiences, we ask that for every 4 kids aged 15yrs and younger that there is one adult present. If the adult is in a supervisory capacity only, they do not need to pay admission. If it is a family event or the adult is indeed participating in the game, then the adult shall also pay admission.

Please fill out our groups form for groups larger than 12 people. We will work with you to find space that suits your needs.

Absolutely! You can purchase gift cards online by visiting our gift cards page and can also be purchased in person.

Gift cards can be used when booking online and can also be used in person.

We accept debit or credit (no cash at this time). The Diefenbunker only accepts credit. There are many banks within a few blocks of our Downtown and Hintonburg locations.

We currently offer light snacks (chips, chocolate bars), non-alcoholic beverages, and yes… we serve beer/wine and select spirits at our 201 Queen Street, ByWard market, and Hintonburg locations.

Please contact us online, and we will get back to you within 24 hours, Monday to Friday.

Alternatively, we can also be reached by phone:
For Downtown, Hintonburg, ByWard Market and Diefenbunker, contact us at 613-695-1655.

We do our best to answer your calls, but if we miss you please leave a voicemail and we will get back to you within 24 hours.