Frequently Asked Questions

The cost is $24+tax per person. The cost for 60-minute experiences at our partner locations including The Diefenbunker and Cornwall Jail varies from $24-$32.

All bookings are done via our online booking system.

Use our contact form, select the location of your booking, choose "Cancellation" as your purpose, and specify the date and time of booking in the message field, and we will take care of it for you.

If you paid a deposit it is fully refundable or transferable to another time slot if you notify us 48 hours in advance of your booking. For corporate or large group bookings we require 7 days notice in advance of your booking to process a full refund.

Yes, all of our rooms are available in French. If you would like a French experience you must book a full room. Once booked, please contact us and specify the location, date and time of your booking and we will set the room up for you.

Each room can be booked for up to 6 people. The Diefenbunker can be booked for up to 12 people. Some of our rooms can hold more people by request only as follows:

• The Asylum – 7 people
• The Darkness – 7 people
• The Gallery – 7 people
• Psycho – 7 people

Please contact us to make the request.

Our 201 Queen Street and Diefenbunker location, although not officially accessible, can be accessed by wheelchair.

Accessibility details:

Our Hintonburg location is not accessible (long set of stairs to enter).

Book the new time and cancel your original booking using our contact form. Don't forget to specify the date and time of your original booking.

Things are always changing at the Manor. New time slots, cancellations, increased hours etc. Sign-up to our VIP club on our website to get advance notice of new openings, and keep an eye on the booking page, you never know what might pop up.

We have new stuff going on all the time at the Manor, we also change up our rooms with new themes and clues every 9-12 months. Stay tuned; we’ll have some new adventures for you soon!

Escape Manor is intended for all ages (although some of our rooms are creepy and not suitable for young kids). Please note that we are a licensed establishment. We ask that all groups aged 15 years old and younger to have written parental permission before joining us. The presence of a parent may be requested.

Yes. Making new friends is always fun. Each room holds up to 6 people, therefore if you have a group of 4 people, it is possible that 2 more may book in with you. If you book 6 people to reserve the space, and then only show up with 4 people, you will be charged for the extra 2 spaces unless 24 hour advance notice is given on the cancellations.

For our 6-player rooms, if you are less than 5 people, there is a minimum room charge of $120 if you want to guarantee a private room. For our larger capacity rooms (Diefenbunker), please email keymaster@escapemanor.com for private room rates.

Exception: This does not apply to the Diefenbunker experiences. Contact keymaster@escapemanor.com to enquire about private group pricing for smaller groups.

They certainly are. As the Diefenbunker is a museum experiences, we ask that for every 4 kids aged 15yrs and younger that there is one adult present. If the adult is in a supervisory capacity only, they do not need to pay admission. If it is a family event or the adult is indeed participating in the game, then the adult shall also pay admission.

Please fill out our groups form for groups larger than 12 people. We will work with you to find space that suits your needs.

Absolutely. Gift certificates can be purchased in two ways:

1. We've partnered with TheGiftCardCafe, and you can now purchase gift certificates online here.
2. On location. Visit us and we will take care of this with you.

To use a gift certificate, complete your booking online and present your gift certificate on site. If the experience you are booking requires an online deposit, the deposit will be refunded on site, based on the balance of your gift certificate.

We accept cash or credit (no debit at this time). The Diefenbunker only accepts credit. There are many banks within a few blocks of our Downtown and Hintonburg locations.

We currently offer light snacks (chips, chocolate bars), non-alcoholic beverages, and yes… we serve beer/wine and select spirits at our 201 Queen Street, ByWard market, and Hintonburg locations.

Please contact us online, and we will get back to you within 24 hours, Monday to Friday.

Alternatively we can also be reached by phone:

• For Downtown, Hintonburg, and ByWard Market, contact us at 613-695-1655.
• For Diefenbunker, contact the museum directly at 613-839-0007

We do our best to answer your calls, but if we miss you please leave a voicemail and we will get back to you within 24 hours.