Frequently Asked Questions

What is Escape Manor?

We are placing you and your friends in a themed adventure. As the clock counts down, you use logic and teamwork to find clues, solve puzzles, and escape before time runs out!

Different rooms. Different Themes. Lots of fun! Will YOU Escape?

FAQS: Escape Rooms

The cost is $22+tax per person. The cost for the 60-minute Apocalypse is $27+tax per person.
Impark (pay for parking) is designated in the front parking lot and back parkade. Meters along 12th avenue & Osler street are free weekdays after 6:00 PM and weekends.
All bookings are done via our online booking system.
Use our contact form, select the location of your booking, choose "Cancellation" as your purpose, and specify the date and time of booking in the message field, and we will take care of it for you.
Each room can be booked for up to 6 people. The Apocalypse can be booked for up to 12 people. Some of our rooms can hold more people by request only as follows:

  • The Asylum – 7 people
  • The Heist – 6 people
  • Wine Cellar – 7 people
  • The Apocalypse – 15 people

Please contact us to make the request.
Yes, making new friends is always fun. Each room holds up to 6 players, except the Apocalypse which holds 12, therefore if you are short players we may book an additional group to fill out the room. If you book the entire room and then show up with fewer players, you will be charged for the missing players unless you notify us 24 hours in advance.
If you are less than 5 people there is a minimum $110 room charge if you want to guarantee a private room. For private Apocalypse groups of 10 or less, there is a minimum group charge of $270 for private experiences.
Yes. There are elements of The Asylum which cannot be accessed by wheelchair. Both of the bathrooms are standard bathrooms.
Book the new time and cancel your original booking using our contact form. Don't forget to specify the date and time of your original booking.
Things are always changing at the Manor. New time slots, cancellations, increased hours etc. Sign-up to our VIP club on our website to get advance notice of new openings, and keep an eye on the booking page, you never know what might pop up.
We have new stuff going on all the time at the Manor, we also change up our rooms with new themes and clues every 9-12 months. Stay tuned; we’ll have some new adventures for you soon!
Escape Manor is intended for all ages (although some of our rooms are creepy and not suitable for young kids). We are a licensed establishment so in peak periods (evenings and weekends) there tends to be a lot of adults enjoying a beverage before their experience. As such, we ask that all groups aged 16 years old and younger to have written parental permission before joining us. Please don’t hesitate to reach out with any questions.
Please fill out our groups form for groups larger than 12 people. We will work with you to find space that suits your needs.
Absolutely. Gift certificates can be purchased in two ways:
  1. We've partnered with TheGiftCardCafe, and you can now purchase gift cards online here.
  2. On location. Visit us and we will take care of this with you.
We accept cash or credit (no debit at this time).
We are now fully licensed, and also offer hot appetizers and light snacks (chips, chocolate bars).
Please contact us online, and we will get back to you within 24 hours, Monday to Friday.